Success Story: Pro-Form — a 27-year partnership

 

A client of Pro-Form for over 25 years, is one of the largest nationwide distributors of packaging products, equipment, and services. The relationship began in 1997 when Andrew Nehrt made a sales call to discuss their custom packaging needs. The two companies discovered they had a lot in common — especially their focus on the customer. A relationship ensued that has continued to this day.

 

According to VP of Sales , “Every customer wants a solution that is delivered on time and on budget. Where Pro-Form stands out is in their ability to identify a problem and then build a custom solution. It could mean designing a special pallet out of wood, and even creating the manufacturing process to produce it.”

 

“Everyone talks about being customer-centric. But very few really deliver. Pro-Form is the exception. They listen to what needs to be done and find a way to do it. What you hear from the big guys is ‘get in line.’ Their usual offering tends to be a standardized solution. With the Pro-Form team, it’s a more collaborative relationship. We know if we call and say we need something custom or make changes, they’ll get it done.”